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Monday, January 29th 2018, 2:58pm

Author: Lumi

Fail ban sur tout le serveur ?

Quoted from "Ryiuk" Re, testez de vous connecter je viens de me faire deban a l'instant Je confirme!!!

Monday, January 29th 2018, 2:56pm

Author: Lumi

Fail ban sur tout le serveur ?

Quoted from "oyasun" petite question.... vous commencez à m'inquiétez ;-) Vous ne savez pas combien de joueurs sont encore bloqués?? Vous ne savez pas encore différencier les fraudeurs des joueurs honnêtes??? Avez vous conscience d'avoir léser des joueurs qui sont innocents??? Avez vous compris que vos sourires sur le jeu est une vaste plaisanterie ?? Merci d'avance d'une réponse Gladia !! On a besoin d'un minimum d'info, un minimum de suivi! Par rapport à ce que je sais, les modérateurs n'ont ...

Monday, January 29th 2018, 2:52pm

Author: Lumi

Fail ban sur tout le serveur ?

Bonjour, Toujours pas de réponse du support et compte bloqué!

Sunday, January 28th 2018, 1:42pm

Author: Lumi

Fail ban sur tout le serveur ?

Quoted from "HIppycrates" Tu avais switch les réglages du site en anglais ? Je parle de mettre la langue en haut à droite "English". Pck si tu vaais laissé en Français et rédiger en anglais, ça tombait quand même chez les Fr Toute l'interface de mon jeu est en anglais, le jeu, le site et le forum

Sunday, January 28th 2018, 12:36pm

Author: Lumi

Fail ban sur tout le serveur ?

Quoted from "HIppycrates" Yo tout le monde. Je fais partie des quelques ligueux ayant été debann très rapidement (requête jeudi 21h / debann vendredi 14h). Je n'avais pas eu le temps de faire de requête avant (boulot..). Mais j'ai anticipé le problème des supports. Comment ? En passant directement par le support anglais. J'ai switch la langue, et est rédigé mon ticket en anglais. Boom, debann. Le truc c'est qu'ils ont l'air d'avoir un support exclusivement en anglais. Les allemands se plaignent...

Saturday, January 27th 2018, 2:46pm

Author: Lumi

account being banned

Quoted from "Lisad" We have been working through tickets today eliminating all false positives from the anti-fraud system and have unblocked a number of players already. We plan to have it done by tomorrow, so please wait for a reply to your support ticket if you haven't received any yet and thank you very much for your patience and cooperation. Again it seems your plans didn't work out! No answers, no feedback, nothing! People still waiting in queue for 3 days now! You launched "Lucky Moments"...

Friday, January 26th 2018, 5:13pm

Author: Lumi

account being banned

"Dear players, In light of recent events we have decided to launch a Lucky Moment Marathon as a compensation for all players who were incorrectly flagged by our anti-fraud system. The team is hard at work ploughing through support tickets and hopes to be done with most of them by the end of the day. We appreciate your understanding, cooperation and honest feedback which we have received in volumes. As you can see, obtaining crystals for real money from third-party sellers is not only illegal, bu...

Friday, January 26th 2018, 2:44pm

Author: Lumi

account being banned

Quoted from "Karameltiger" and even the funniest part is you unbanned ppl who bought 1000% sure at mmose and they already can play Quoted from "BLueFalcon" don't take their items! let them stay at 75 level! How can you say that? How can players know where others get their crystals? How can you know in advance that you'll trade with a legal player? It makes no sense, at all, what you're saying...only admins or what so ever can see unlegal founds in-game, but one things is sure and I agree with y...

Friday, January 26th 2018, 8:33am

Author: Lumi

account being banned

Quoted from "Lisad" Just the information about your account (character/account name/email/server) and the details about your purchases, if any. So once its done and after 2 days, can I have an update to my ticket?

Thursday, January 25th 2018, 6:18pm

Author: Lumi

account being banned

Quoted from "Lisad" We have already unbanned most players that have contacted us through our tickets system. Well for now, no answer to mine... Quoted from "Lisad" We would like to encourage more players to contact us through tickets and provide us with the details of your case and we guarantee you an alleviation of your sentence (up to amnesty). Which details should legal players present? And why do you say "an alleviation of your sentence (up to amnesty)" like all players that were banned wer...