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1

Monday, April 1st 2019, 2:20am

Failed to complete payment

Can't top up on crystals for some weird reason. It worked on my account a few days before.

Message says:
Failed to complete payment.
Payment was cancelled.

message shows after putting in payment info and hitting the pay button.
Can somebody help.
Using the visa option. U.S.

2

Monday, April 1st 2019, 5:39am

I think you should talk to the technical support:
https://support.my.com/games/kb/allods/
just choose any category and they'll redirect you to the appropriate one, as there's no category for topping-up difficulties.
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3

Monday, April 1st 2019, 7:02am

I've had this in the past just because my card had the wrote date. Make sure to check your info.

4

Monday, April 1st 2019, 11:21am

Rayofsshadow

Intermediate

Posts: 318

Location: Sweden

Occupation: Studying

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same issue for me way back, I put Card to PayPal and it worked xD
I am PioPico

5

Thursday, April 4th 2019, 7:25pm

Well I went the pay-pal route and it worked :thumbup:
Never solved the issue or contacted support but thanks

6

Thursday, April 4th 2019, 10:00pm

Rayofsshadow

Intermediate

Posts: 318

Location: Sweden

Occupation: Studying

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xD Paypal gud tho=)
I am PioPico

7

Saturday, April 6th 2019, 4:20pm

Same here

Well I went the pay-pal route and it worked :thumbup:
Never solved the issue or contacted support but thanks
It also works for me as well. :)

8

Thursday, August 1st 2019, 10:01pm

It has been over three months since you guys posted it, but i still am unable to top up my account in order to subscribe... Since PayPal is unavailable in my country, do you guys know a way to work around it?

This post has been edited 1 times, last edit by "specialist_17" (Aug 1st 2019, 10:35pm)


9

Friday, August 2nd 2019, 7:50pm

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