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New Frontier Topping Up Not Working

1

Sunday, October 11th 2015, 2:09pm

Topping Up Not Working

Tried to top up the same way I always do and now it says:

"Payment failed.

The payment has been canceled"

This is strange. I've never had this issue before. Is anyone else encountering the same problem? The only thing that is different is the design/layout with how you put in your information that you normally do.

over 9000 hours in MSPAINT

2

Sunday, October 11th 2015, 5:44pm

I also got this problem, thought they block visa card try three of my card keep said transaction cancelled zz

3

Sunday, October 11th 2015, 5:55pm

i was thinking that maybe it had something to do with the crappy lamp, but then a guildmate told me he topped up fine with using paypal

over 9000 hours in MSPAINT

4

Sunday, October 11th 2015, 7:05pm

Kurtcobain

Professional

Posts: 702

Location: in my Livingroom

Occupation: Geriatric nurse

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Hey Guys, see this entry, i gave it to the CM, we are working on it.

Please give your Ticket ID´s to your local CM, that they can fast forward it to the Support.

Sry for the Problem and thanks for your time till you get your Crystals.
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)



5

Sunday, October 11th 2015, 7:05pm

Fayne

German Community Manager

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Hello there!

Thanks for bringing the problem to our attention.
I will be forwarding it to our billing team now and keep you posted.

Sorry for any inconveniences.

Cheers,
Fayne
Viele Grüße,
Fayne
Deutsche Allods Community Managerin

6

Monday, October 12th 2015, 11:26am

Fayne

German Community Manager

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Hello!

Could you please provide us with your payment method and your region?

Thanks,
Fayne
Viele Grüße,
Fayne
Deutsche Allods Community Managerin

7

Monday, October 12th 2015, 11:12pm

Hello!

Could you please provide us with your payment method and your region?

Thanks,
Fayne


Mastercard
United States
It's the same thing I've been using to top up with for months with zero issues

over 9000 hours in MSPAINT

8

Tuesday, October 13th 2015, 10:42am

Gwiniel

Intermediate

Posts: 531

Location: Kuopio, Finland

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Did you try again after a little while after you had that payment cancelled message? And most of all, did you make sure the money hasn't moved?

I had this message once about 2 months ago when it said payment cancelled, payment failed. I checked that money hadn't left from bank account and tried again couple hours later and everything worked out just fine. Then I thought it was just a random confirmation or something fail between allods top-up and my bank's security.
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9

Wednesday, October 14th 2015, 7:18am

waited a few days and still nothing. receiving the same error message. i guess no vial of death for me!

over 9000 hours in MSPAINT

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