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1

Saturday, December 17th 2016, 8:22pm

Didnt receive my ingame currency when used paypal

I had recently (last week) spent 100 dollars through steam for crystals, and i've made multiple tickets noone really saying anything, so i give them more info when they requested and this last time the ticket got delteted entirely? all i want is my crystals

2

Saturday, December 17th 2016, 10:19pm

strange had exact the same problem and took 1 day to solve... you sure you gave em the right infos?

3

Saturday, December 17th 2016, 11:04pm

4

Saturday, December 17th 2016, 11:05pm

5

Sunday, December 18th 2016, 6:43am

well first i got this

Dear Player,

Thank you for contacting us!

We have received your inquiry and have transferred this ticket to the appropriate department for further review. Please allow time for our specialists to investigate into this matter and we will respond directly to this inquiry as soon as possible.

Should you have any other questions or concerns, please don’t hesitate to contact us.

then shortly after i got this

Dear player,

in case funds were written off twice, please specify transaction IDs of both payments.

cuz in my case was i top upped 2 times with paypal directly after each other and only got my crystals once and so i send them the ids as they asked and got this the next day


Hello.

Your game account was recharged. We apologize for the inconvenience.

so cant complain at all about support to be honest^^

6

Sunday, December 18th 2016, 6:54am

Yeah i've sent them all the information uniq ids trans ids everything and i never even got my first transaction for the crystals but hopefully they'll fix it i believe (: its been a week is what is frustrating

7

Monday, December 19th 2016, 3:18pm

strange O.o maybe contact a mod forum here so he can push you ticket a bit^^ one of the mods like him<

8

Monday, December 19th 2016, 3:54pm

Mhuldoon

Professional

Posts: 575

Location: Galway, Ireland

  • Send private message

Hello Lavawalrus,

Please PM me with your ticket ID and we'll see if we can push it forward for you.

Regards,
Mhul

9

Friday, December 23rd 2016, 1:35pm

Yes i have the same problem, tried topping up yesterday and i did not recieve an y crytslas, i sent a ticket.

10

Sunday, December 25th 2016, 7:02pm

I sent my ticket in Friday, they sent to team, but still is on que...didn't recive anything and was pay when was boost million event...

11

Tuesday, December 27th 2016, 4:32am

Having the same problem, topped up twice and no crystals - others in my guild are reporting the same issues.

12

Tuesday, January 3rd 2017, 7:26pm

My wife and I both used my debit card, I used it in-game and she used it through the website. Both of us have submitted tickets for this and have received no response to them.

13

Tuesday, January 3rd 2017, 11:50pm

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